Quality policy

Food safety and quality policy

We will impress our customers and makes they happy and smile, devote ourselves to making safe and reliable confectionery with a commitment to raw materials and manufacturing methods.

  • We provide products and services that always satisfy our customers from their standpoint.
  • Pursuing hygiene management and quality control based on an internationally recognized food safety management system, we will work to create safe and secure products.
  • We will comply with all relevant laws and regulations, always promote efforts for quality improvement through customer suggestions, requests and sensory testing.
  • We will strive to continuously improve the food safety management system in order to achieve the food safety and quality policy.
  • Every employee should be made aware of the importance of food safety, promote food safety and disseminate to the outside through a website etc.

Customer service

Listen to each customer's important voice. Please contact the following if there are any notices.

For inquiries regarding defective products, it is necessary to collect and inspect the actual product, so please keep the product and package (wrapping paper, case, etc.) without throwing it away.

Contact us by phone

0120-56-0707 +81-761-73-1200 Reception hours: 9:00 to 17:00 (weekdays)
  • The phone received from the customer may be contacted for confirmation of the contents, and we ask you to display the phone number.
  • If you have set the phone to not notify, please add "186" first.
  • Because public phone cannot notify of phone number, please make a call from landline or mobile phone.

*In order to receive the content correctly, we have recorded.

Other

Contact us by fax +81-761-73-0882
Contact us by letter
370-1 Kurosemachi Kaga Ishikawa
922-0823
FUJISEIKA Customer Service